Help & Support

Get help with Neural Gem

Getting Started

How do I create an account?

Click on the "Sign Up" button in the navigation menu and fill out the registration form with your details.

How do I enroll in a course?

Browse our courses page, select the course you're interested in, and click the enrollment button.

What courses are available?

We offer various programming courses including Python, web development, and more. Check our courses page for the latest offerings.

Technical Support

I'm having trouble logging in

Try resetting your password using the "Forgot Password" link on the login page. If that doesn't work, contact our support team.

Videos won't load

Check your internet connection and try refreshing the page. If the problem persists, try using a different browser or device.

How do I contact support?

You can reach our support team at neuralgem@gmail.com or call us at +880 1742 855755.

Account & Billing

How do I update my profile?

Go to your dashboard and click on "Profile" to update your personal information and preferences.

Can I get a refund?

Refund policies vary by course. Please check the specific course details or contact support for refund requests.

How do I download my certificate?

After completing a course, your certificate will be available in your dashboard under "Certificates".

Still need help?

Our support team is here to help you with any questions or issues you may have.

📧 Email: neuralgem@gmail.com

📞 Phone: +880 1742 855755

🕒 Hours: Monday - Friday, 9 AM - 6 PM (GMT+6)